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Please call 0191 214 3305 prior to arriving at the airport, if you have any queries regarding special assistance or would like to arrange assistance for your forthcoming visit. |
Newcastle International Airport Accessibility Statement
Newcastle International Airport recognises and values the needs of those customers with special assistance requirements. We are committed to meeting the requirements of the Disability Discrimination Act.
We will continue to take reasonable steps to ensure good communications for those with visual, auditory, cognitive and motor impairments.
We will also take all reasonable measures to make it as easy as possible to travel through the airport for both arriving or departing passengers.
Car Parking
In both the drop off and pick up points and in the short term car park there are assistance points located by the disabled parking bays. These are linked directly to the airport Passenger Assistance desk where assistance can be requested. In the drop off and pick up car park, if you require more than 5 minutes free time for immediate drop off or pick up, please call the Passenger Assistance desk or use the call button at the car park exit.
Disabled parking bays are available in all car parks. A courtesy coach is provided to take all customers from the long term car park and the step from the bus automatically lowers to the height of the pavement to enable easy access for those using wheelchairs. The coach drops customers off immediately outside of the terminal. Bookings should be made on +44 (0) 191 214 4341 or online.
Access into the terminal building is via revolving doors, which can be slowed down by the use of a press button. This is a black button with a white wheelchair logo.
Checking In
At check-in those customers who require wheelchair assistance will be issued with a special assistance transit form and directed to the Airport Passenger Assistance Desk which is located on the main concourse between check-in desk 32 and WH Smith. Customers that require assistance should then present a special assistance transit form to the staff on the Passenger Assistant Desk.
Boarding
Those requiring wheelchair assistance who do not have helpers traveling with them will be provided with help from our airside operations team or customer service team. They will help customers through security search and onto the aircraft and also on their return to Newcastle International Airport.
To assist the airline handling agents and the airport team you are advised to contact the airline or tour operator you are traveling with to inform them of any special assistance at least 48 hours before arriving at the airport and ideally at the time of booking.
Those customers who require special assistance but not wheelchair assistance should be aware that this is the responsibility of the airline handling agents and that any requests for assistance should be booked in advance. This should be further communicated when checking-in.
Wheelchairs and specialist vehicles for easy access to aircraft are available on request and are free of charge. There are limited spaces in these vehicles and only one helper can travel on the cabin lift (children are exempt).
Toilets
There are disabled toilets with alarm cords on all levels and the location of these toilets can be obtained from the Passenger Assistnace Desk or through clearly displayed signage in the terminal.
Telephones
There are payphones throughout the airport that are at a lowered height.
Lifts
The security search area, departure lounge and departure gates are situated on the upper floor of the terminal building and are accessible by lift. There are escalators and two lifts to assist customers.
Assistance dogs
Only dogs accompanying customers who require them for assistance are allowed in the terminal.